Shipping policy

 

Seagull 1963 Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been shipped, you’ll receive a confirmation email with your tracking details.

If your order includes a pre-order or limited edition model, the estimated processing and shipping dates will be clearly stated on the product page. You’ll be notified as soon as your piece is ready for dispatch.

 

2. Shipping Origin

All orders are now shipped directly from our main logistics center in Hong Kong, ensuring consistent quality control and efficient global handling.

Each watch is carefully inspected before dispatch to guarantee it meets our standards of craftsmanship.

 

3. Shipping Methods & Estimated Delivery Times

Region	Shipping Method	Estimated Delivery Time	Notes
Asia / Oceania	Express or Registered International Shipping	5–9 business days	Tracking provided
Europe	Express or Registered International Shipping	6–10 business days	Customs may affect timing
United States / Canada	Express or Registered International Shipping	6–10 business days	Tracked until delivery
Middle East / Africa	Express or Registered International Shipping	8–12 business days	Some regions may take longer

Delivery times are estimates and may vary depending on customs processing, carrier delays, or local delivery conditions.

 

 

4. Tracking

Once your watch is shipped, you’ll receive a tracking link via email. This typically happens within 3 business days. 

Tracking updates may take up to 72 hours to appear after dispatch.

You can follow your shipment either through our website or your local courier’s tracking page once it arrives in your country.

If tracking shows no updates for more than 7 business days, please contact us at contact@seagull1963.com and we’ll investigate.

 

5. Customs, Duties & Taxes

All shipments are sent using DDP (Delivered Duty Paid) whenever possible — meaning taxes and duties are covered in advance.

However, in some regions, additional import fees or handling charges may still apply.

If this occurs, please contact us, and our team will assist you directly.

 

6. Incorrect Address or Missed Delivery

Please review your shipping address carefully before completing your order.

If your parcel cannot be delivered due to an incorrect or incomplete address, or is returned to us unclaimed, we can reship it once received back at our Hong Kong warehouse.

Reshipping fees may apply.

 

7. Lost or Stolen Packages

If your tracking shows “Delivered” but you have not received your package, please contact your local courier first.

If the issue persists, reach out to our support team, we’ll do our best to assist with claims or replacements when possible.

 

8. Pre-Orders & Limited Editions

Pre-order and limited edition models are produced in small batches.

Shipping dates may vary depending on production and final quality checks.

You’ll be notified via email as soon as your piece is ready to ship.

 

9. Shipping Support

For any shipping-related questions or updates, please contact our support team:

📧 contact@seagull1963.com

We typically respond within 24–48 hours (Monday–Friday).