FAQ
Delivery And Shipping
Where do you ship the watches from?
All watches and straps are shipped from our Belgian Warehouse in Antwerp. In that way we can do a secondary quality control by our in house watchmakers and ensure fast dispatch of our goods.
Do I need to pay import fees in Europe?
No! Since all watches are shipped from Belgium, all customers from the European union are free from any import duties.Please note if you are outside European union i.e. USA, Canada, UK, NZ, etc you might need to pay additional import duties.
What are the shipping times?
In Europe on average the shipping times are 1-3 days, to the US you can expect 4-7 days.
Which shipping carrier do you use?
All watches and straps are shipped with Dhl Express to ensure quick and safe delivery worldwide.
Do I pay for shipping outside of the EU?
We ship from Belgium, but all the shipping costs are covered by us. You always enjoy free worldwide shipment of your Seagull 1963.
Warranty
Do I get warranty on my watch?
All watches have a one year international warranty and 14 days return policy
Product Questions
How come your prices are so much lower than most sellers outside of China?
We like to keep things simple: we don’t have any fancy offices or large business expenses. We prefer a minimalistic philosophy and do not take large margins.
Are the leather straps real leather?
All our straps are handmade by Hovini in Italy, they all are made by high quality cow leather.
Where are Hovini products manufactured?
All Hovini products are made by hand in Italy. We’re very happy to offer you these very luxurious products on our website and we’re proud to associate with them.