FAQ

All watches and straps are shipped from our Belgian Warehouse in Antwerp. In that way we can do a secondary quality control by our in house watchmakers and ensure fast dispatch of our goods.

No! Since all watches are shipped from Belgium, all customers from the European union are free from any import duties.Please note if you are outside European union i.e. USA, Canada, UK, NZ, etc you might need to pay additional import duties.

In Europe on average the shipping times are 1-3 days, to the US you can expect 4-7 days.

Yes, you can change your address if your order has not yet been shipped. Please contact us as soon as possible at contact@seagull1963.com to request an update. 

All watches and straps are shipped with Dhl Express to ensure quick and safe delivery worldwide.

We ship from Belgium, but all the shipping costs are covered by us. You always enjoy free worldwide shipment of your Seagull 1963.

Yes. If the order has not been shipped out, you can reach out to support make corrections. If already shipped out, you will have to go through the return procedure.

All watches have a one year international warranty and 14 days return policy

Yes.We can replace your watch within 14 days. It has to be returned in the same new condition.

Yes. You can send your watch for repairs to us, within the warranty period. Contact support for details on how to ship it to our warehouse.

You can reach out to to our support team to get instructions on how to make a return.

We like to keep things simple: we don’t have any fancy offices or large business expenses. We prefer a minimalistic philosophy and do not take large margins.

All our straps are handmade by Hovini in Italy, they all are made by high quality cow leather.

No, we offer both sapphire and acrylic crystal options. Please check the product description to see which one applies to your watch.

You are probably not winding the watch fully. You can fully wind the watch by turning the crown clockwise for 25-30 times (if the watch is fully out of power reserve, if not it takes less turns). You will start to feel resistance at the end, that’s where you should stop winding it so you don’t accidentally overwind it. 

All Hovini products are made by hand in Italy. We’re very happy to offer you these very luxurious products on our website and we’re proud to associate with them.

Refunds typically take 3-7 business days to reflect in your account, depending on your payment provider.

We are 100% online and do not have physical stores, but we ship to most countries worldwide!

Taxes and import duties depend on your country’s regulations. We recommend checking with your local customs office for exact rates.